Shipping & Returns

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Issues:

If a parcel has not arrived please email me so I can sort the issue out quickly and efficiently. All products are made to order and will take time to make, shipping is during working days which does not include bank holidays & weekends.

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Damaged Goods:

If a parcel arrives with damaged goods please take a photo immediately and get in touch asap so I can get the correct paper work organised in order to send out a new item(s) as quickly as possible. The damaged items will have to be returned at your own cost which will later be refunded.

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Exchange or Refund:

If the parcel arrives and you're not completley satisfied with the product or have changed your mind please repack and return to the address below at your own expense.

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Ugly Apples

Viktoria Baker

Glan Ivy

High Street

Rhosneigr

Isle of Anglesey

LL64 5YJ

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Please note I can not accept used product returns unless there is a manufacturing problem.