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PARCEL NOT ARRIVED -If a parcel has not arrived please email us so we can sort the issue out quickly and efficiently.

All orders are shipped within 2-4 working days via courier, shipping is Monday to Friday which does not include bank holidays & weekends.

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PARCEL DAMAGED - If a parcel arrives with damaged goods don't panic! Please take a photo immediately and get in touch ASAP so we can get the correct paper work organised in order to send out new item(s) as quickly as possible. The damaged items will have to be returned at your own cost which will later be refunded once we've received the broken items back.

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NOT SATISFIED - If the parcel arrives and you're not completely satisfied with the product thats not a problem! Please repack and return to the address below at your own expense. Please note I can not accept used product returns unless there is a manufacturing problem. Your refund will be on it's way as  soon as we receive the products back.

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RETURN ADDRESS

Ugly Apples

Viktoria Baker

Glan Ivy

High Street

Rhosneigr

Isle of Anglesey

LL64 5YJ