Terms & Conditions
Please read my T&C’s carefully before purchasing, by purchasing with Ugly Apples you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Ugly Apples own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Ugly Apples website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Ugly Apples you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights
All Ugly Apples products are safety assessed by Oxford bioscience. Ugly Apples is also a member of the Guild of craft soap & toiletry makers. Ugly apples holds full public liability insurance. Every Ugly Apples product is handmade with ethically sourced organic ingredients from certified companies.
Due to no water content, Ugly Apples products have a shelf life of 12 months from the date of purchase, if proper care is adhered to. This includes: keeping cool & dry in the summer, and warm & dry in the winter.
Water must not be allowed to settle into the product as this produces mould over time. Should water get into the product, remove gently with a tissue. All Ugly Apples products are chemical, colour and preservative free and are made with natural oils, however please be cautious if you’re known to suffer any allergies. Contact Ugly Apples for further advice and a breakdown of the ingredients to be safe.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
Stripe is our main payment method – you can pay with your Stripe account, or by card through that system. To pay by card, you don’t need to have an account with PayPal to purchase.
Please ensure the address stated on your account is the address you’d like your order delivered to, if it’s not, please specify in writing within 2 days of placing your order.
All product prices and delivery charges are shown in UK pounds sterling.
Any contract for purchases made through the website will be with Ugly Apples. Ugly Apples must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
You will be advised of an estimated dispatch date upon placing your order, however, please note that all Ugly Apples products are made to order.
Postage & Packaging for all orders under 2 kg are via Royal mail 1st or 2nd class signed for. Orders over 2kg will go via a courier. Postage is where possible a flat rate of £3.00
It is Royal Mail’s policy to sometimes leave packages with a neighbour should you be out when delivery is attempted, they may also leave it in a safe place or return to the sorting office. There will be a red card left in these cases.
Should your order not arrive, please contact Ugly Apples, a full refund will be offered once 15 days has elapsed. This is due to Royal Mail policy on items classed as lost.
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
If you wish to return an item, please notify us in writing (email is fine). We will then process your return.
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Please note there will be no refunds on sale items – unless faulty.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Returning Custom Items:
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty. In this case, please refer to the returns section of this document.
Contact details are freely available on our homepage. Uglyapples.online